: 1 1/2 plates out of 5301 E. Interstate 20
Midland, TX, 79701
(432) 686-0537
ihop.com
Hours: 24
Let me preface this review by saying that it in no way applies to all IHOP restaurants; my experiences with good old IHOP have, for the most part, been excellent.
As with most chain restaurants, the food quality is standard, so there's not a lot of variation. The food quality at IHOP is generally very good, and this Midland IHOP (one of 2 - the one on Loop 250 is not reviewed here) is no exception in that regard.
What points I give this particular IHOP are for the food. I ordered a Smokehouse Combo - two eggs (over medium), hash browns, 2 pancakes, and two smoked sausage links (the big ones, not the normal little breakfast sausages). The food was fairly uniformly delicious, though I will say this is not an easy meal to screw up.
The one food-related quibble I had (and this applies to most breakfast chains) is that when the waitress puts the dollop of butter on the pancakes, she almost always mashes it INTO the pancake on top. This creates a big hole in that top pancake. I know why waitresses do this - so the butter won't slide off the pancake while she is bringing the food to the table. It would be so much better to get a little side cup with butter so that I can butter it myself.
So why is my score so low? Great food = great review, right? Nope. Because the service at this particular eatery is horrendous.
My wife and I have been there twice. The first time (more than a year ago; we were so mad at the service that time it drove us away for more than a year!) we didn't get to place our order for about half an hour, and after that, our food didn't arrive at our table! We waited an hour before getting up to leave. The manager caught us and convinced us to wait 5 more minutes while they packed the food to go and gave it to us free. A good call, but it still doesn't make up for the horrible service.
Well, we figured (after a year of being angry) that it might have been an isolated incident. After all, the place was brand-spanking-new the first time. Surely they have the kinks worked out by now, right? Wrong.
It wasn't quite as bad this time. We did eventually get our food. But we waited about 10 minutes to give our drink and food order, and then another 30 minutes to get our food. As we waited hungrily, we noticed our waitress standing and chatting with another waitress for about 10 minutes. Not working. Not checking on customers. Not looking to see if our food was ready. Just jawing away. For 10 minutes straight.
Bad form, IHOP. We won't be back to this location.
2 comments:
If.y'all dnt like the food cook.at.home u lazy bastards y'all act like its supposed to be ur well tough if its not ur way tell ur wife to cook u rich bastards
We often cook at home. Occasionally, when we have some extra cash, we like to eat out. On those occasions, we appreciate good food and good service. As I noted in my review, *my* food was actually pretty good on this occasion. My wife had some problems, but mine was good. The service was inexcusable. They weren't particularly crowded; the poor service was simply due to the wait staff having "better things to do" than wait on us. Incidentally, I won't be responding to any more anonymous flames. If you're gonna abuse me or my wife, at least have the guts to post your name.
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